How Long Does PLDT Fiber Installation Take?
One of the most frequently asked questions after submitting a PLDT application is: "When will my internet be installed?" Here's what to realistically expect.
The Typical Timeline
| Stage | Duration |
|---|---|
| Application Submission | Day 1 |
| Document Verification | 1–3 business days |
| Job Order Creation | 1–2 business days |
| Installer Scheduling | 2–5 business days |
| Total (Best Case) | 5–7 business days |
| Total (Worst Case) | 15–30 business days |
Note: Timelines vary by location. Metro Manila and Luzon cities tend to be faster. Provincial areas may take longer due to installer availability.
What Causes Delays?
1. Incomplete or Rejected Documents
If your IDs or address proof are flagged, the clock resets while you resubmit. This is the #1 cause of slow installations.
2. No Available Port
PLDT's fiber network runs on local distribution points. If all ports near your address are full, you'll be placed in a wait queue until a port is freed or a new cabinet is installed.
3. Installer Backlogs
During peak seasons (school openings, holiday promos), installer teams are fully booked. Expect delays of 1–2 extra weeks during these periods.
4. Coordination Issues
If no one is home during the scheduled visit, the job order gets rescheduled — often pushed back another week.
How We Speed Things Up
Applying through an authorized agent like K&WIN Telco can shorten the process:
- Pre-verified documents = no rejection delays.
- Direct endorsement to local installer teams.
- Proactive follow-ups on your job order status.
We typically see installations completed within 5–10 business days for verified applications.
Start your application now and get connected faster. Apply here →